待处理工单
${ stats.open_tickets }
+${ newTicketsCount }
高危/紧急
${ stats.high_priority_risk }
客户满意度
${ stats.customer_happiness }
/100
在线坐席
${ activeAgents }
/5
实时工单流
${ uploadStatus }
Live
${ ticket.priority === 'High' ? '🔥 ' : '' }${ ticket.priority }
${ ticket.category }
New
${ formatTime(ticket.created_at) }
${ ticket.subject }
${ ticket.content }
${ att }
${ ticket.customer_name.charAt(0) }
${ ticket.customer_name }
${ ticket.assigned_to }
已解决
暂无工单，点击右上角模拟接入
坐席状态 Live Load
${ agent.name.charAt(0) }
${ agent.name }
${ agent.role }
负载
${ agent.load }
情绪分布
优先级占比
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